Introduction: This assessment will require you to analyze a healthcare system’s survey data (Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS) and develop a strategic plan for improvement of organizational scores. The HCAHPS results posted on Hospital Compare, which is part of the government’s Medicare website, allow consumers to make fair and objective comparisons between hospitals and state and national averages on important measures related to the patient’s unique perspective of the care received. You will need to incorporate the most recent survey scores data analysis (including comparison scores/benchmarking), impact of scores (financial and quality), organizational structure/design, use of technology, and influential cultural and social/environmental factors into this project. Scenario: You are the newly appointed chief nursing officer of a hospital and have been tasked with improving the most recently reported HCAHPS scores for the entire organization. The hospital board is requesting a detailed report and plan to improve these results. You are instructed to complete a detailed strategic plan to improve the scores by discussing how the educational dynamics for the population with educational delays or challenges could potentially influence low HCAHPS scores and incorporating shared accountability in an effective presentation that you will present at the next board meeting. Requirements: Create a business plan document in which you do the following: A. Discuss how the educational dynamics for the population with educational delays or challenges could potentially influence low HCAHPS scores. Explain what is meant by educational delays. B. Develop an organizational strategic plan to improve the chosen hospital���s HCAHPS scores throughout the organization by explaining methods you would use to incorporate concepts of shared accountability among patients, medical providers, payers (e.g., insurance providers, Medicare, Medicaid), and personnel.
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